At Herbal Glow Care, customer satisfaction is our top priority. Since our products are personal care and skincare items, we maintain strict hygiene standards. Please read our Returns & Refund Policy carefully.
1. Eligibility for Returns/Exchanges
We only accept returns/exchanges if:
The product received is damaged, defective, or expired.
You received the wrong product.
To be eligible:
You must notify us within 7 days of delivery.
The product must be unused, unopened, and in its original packaging.
You must provide proof of damage or error (photos/videos).
2. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns/refunds for:
Used or opened skincare products
Products purchased during sales, promotions, or clearance
Personalized or customized orders
3. Refunds
If your return request is approved, we will process a refund to your original payment method within 7–10 business days.
Shipping fees are non-refundable unless the error is on our part.
4. Exchanges
If you received a defective or incorrect product, we will replace it free of cost.
In case the product is out of stock, you may choose an alternative product of equal value or request a refund.
5. Return Shipping
If the return is due to our mistake (wrong, damaged, or defective item), we will cover the shipping cost.
If you return for any other reason (e.g., change of mind), the customer is responsible for shipping charges.
7. Return Methood
For any return, refund, or exchange request, please contact us:
📧 Email: info@herbalglowcare.com
📱 WhatsApp: +92 302 4899811
8. Policy Updates
We reserve the right to update our Return & Refund Policy at any time. Any changes to our policy will be communicated on our website.
